Delivery and Rates
We offer Royal Mail 48 Hour Tracked Delivery service on all smaller items and they will be delivered in 1-2 working days. Larger items will be delivered by DPD on the next working day wherever possible. All orders over £100 qualify for free delivery and we will contact you to specify how your items will arrive when we process your order. Delivery for orders under £100 will be calculated at checkout and will depend on the size of the items in your order. Delivery via Royal Mail will cost £3.60 and delivery via DPD will cost £5.95.
There may be some cases where your parcel will be delivered by another carrier. Some of our items are held in external warehouses and In this instance we reserve the right to despatch orders via Yodel, DHL, UK Mail or any other courier service deemed most suitable.
How to track your order
To check the status of your order click on ‘Your Account’ in the top right hand corner of the page. Sign in to your account and then view your order. You should see one of the following phrases:
- Order Received: Your order has been received but has not been processed yet. You will receive an e-mail confirmation once your order has been received.
- Order Submitted: Your order has been submitted to enter the warehouse or one of our partners.
- Order Processing: Your order is being processed at the warehouse or via our partner network.
- Despatched: Your order has left our warehouse and you’ll receive an e-mail confirming despatch details including the carrier who will deliver your parcel/s.
- Cancelled: Your order has been cancelled.