DELIVERY, RETURNS AND REFUNDS

Contact Details

Tiara Pooches Bark Boutique, Tall Chimneys, Holmes Chapel Road, Allostock, Knutsford, Cheshire, WA16 9LA 

Email: info@tiara-pooches.com

Should you need to change or cancel your order

Unfortunately we are unable to make changes to an order once it has been placed, and once you have confirmed your instructions. If you would like to cancel an order, before the order is processed please contact our Customer Service team at info@tiara-pooches.com Provided the processing has not yet started and it is not with a third party or delivery partner, our team may be able to cancel the order for you. If your products have already been dispatched or delivered, then you will need to follow our returns procedure. See below for details

How to track your order

Click on the tracking number to see where your package is. All orders will have a tracking numberPlease contact us if you require assistance with any such items. If your order is damaged or if you wish to change or cancel your order, please email our Customer Service team on the e-mail provided above between 9am and 5pm Monday – Friday, excluding English bank holidays.

Your Consumer Rights

If you are contacting Tiara-pooches Bark boutique as a consumer, and you have made a purchase from our website you may cancel any contract between us at any time within 28 days, beginning on the day after you received the goods. In this case, you will receive a full refund of the price paid for the goods in accordance with our refunds policy set out below. This is in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. To cancel any agreement between us, you must immediately inform us by emailing our Customer Services team between 9am and 5pm Monday – Friday excluding English bank holidays and return the goods to us in accordance with conditions below.

Tiara Pooches Bark Boutique refunds policy

Whilst we hope that in every instance you will be pleased with your purchase, should you wish to return anything bought from us, we will be happy to refund a product. Please see our refunds policy. When you return a product to us and exercise your consumer rights above, and where the goods are not defective, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of cancellation or within 30 days of receipt of the returned purchase. In this case, we will refund the price of the goods in full minus the original delivery charge (provided you return the full order to us), but not the costs you incur in returning the item to us. In the event that you claim that the goods are defective, we will examine the returned goods and will notify you of your refund by either post, telephone or email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. Faulty or defective goods can be returned to us within 30 days of delivery and in their original, undamaged packaging. You have a legal obligation to take reasonable care of any goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This does not affect your statutory rights where the goods are faulty or not as described. If you claim the goods are defective, we will examine the goods and the conditions above may apply. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Returns procedure

Please send any returns to the following address: Tiara Pooches Bark Boutique, Tall Chimneys House, Holmes Chapel Road, Allostock, Knutsford, WA16 9LA. To ensure that your refund is processed as quickly as possible, please follow the procedures below.

Please contact us before returning any goods at info@tiara-pooches.com 

  • Return the product in its original packaging;
  • Pack the product to avoid damage during returns transit;
  • Include a copy of your original delivery note or your name, address, phone number, order number and whether you require a refund or a replacement.

Please note: We will refund the price of the item to the purchaser once it is received by us. A refund of the original delivery charge and the charges for returning the item to us will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned.

Refund policy

We hope you will be delighted with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product, provided (in the case of any non-defective products) it is in fully resaleable condition. Returns should be made within a reasonable time and in original, undamaged packaging. If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Delivery charges

We will refund your original delivery charge and your charges for returning the product to us when a product is faulty or damaged, but not when a product is simply unwanted.